By booking any of our tours, you confirm that you have read, understood, and accepted the terms and conditions described below. These terms are intended to ensure a safe, enjoyable, and well-organized experience for all guests and apply to all tours and services provided by our company.

Cancellations, Refunds, and Rescheduling

Cancellations by the clients 

Any cancellation must be requested in writing and within the timeframes established by the company. 24 hours before the experience starts. Due to the nature of mezcal tours, we offer, which require advance planning, specialized personnel, permits, equipment for practice, and insurance, no refunds will be issued if cancellation is not made at least 24 hours before the start of the experience.  

 

Rescheduling 

The company may, at its sole discretion, allow the rescheduling of the tour, provided that the request is made with the minimum advance notice established and subject to availability. Rescheduling is subject to operational, weather, and safety conditions and may incur additional administrative fees.

 

Transfer of Tour 

If you have already booked a tour with us but are unable to attend at the very last minute for any reason, your booking may be transferred to another person, such as a friend or family member. Please note that all bookings are non-refundable, and no refunds will be issued under any circumstances.

 

No-Shows and Delays 

Failure to appear on the day of the tour, as well as delays that prevent participation in the activity, will be considered a last-minute cancellation and will not be eligible for a refund or rescheduling. Please note that there is a 10-minute grace period for arrival.

 

Cancellations Due to External Causes or Force Majeure  

In the event that the tour must be canceled due to circumstances beyond the company’s control, including but not limited to adverse weather conditions, safety risks, government orders, natural disasters, or any situation that may compromise participant safety, the company may offer a rescheduled date or a credit in favor of the client, or in this case a full refund.

 

Cancellations by the Company

If the cancellation is solely attributable to the company and rescheduling is not possible, the client shall be entitled to a partial or full refund, as applicable, limited exclusively to the amount paid, excluding any additional expenses, fees, transportation, or other indirect costs.

 

Acceptance of the Terms

By making a reservation and completing payment, the client acknowledges having read, understood, and fully accepted this Cancellation, Refund, and Rescheduling Policy, which forms an integral part of the company’s Terms and Conditions.